Refund and Returns Policy

Effective Date: 2025-02-17

At Radiance Bonanza Skincare, customer satisfaction is our top priority. We want you to be completely delighted with your purchase. If you’re not satisfied for any reason, please review our Returns and Refunds Policy below.

1. Returns
   • 1.1. Eligibility for Returns
     • Products must be returned within 14 days of the delivery date.
     • To be eligible for a refund, item(s) must be unused, unopened, and in their original packaging, with all seals intact.
     • Personalized or custom-made products and items marked as “Final Sale” are not eligible for return unless they are defective or damaged upon arrival.
   • 1.2. How to Initiate a Return
     • Contact our customer service team at info@RadianceBonanza.site to request a Return Authorization.
     • The message must include your order number, the specific item(s) to return, and the reason for return.
     • We will send an email with additional instructions on how to proceed with the return and whether you need to return the item(s).
   • 1.3. Return Shipping
     • Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., the incorrect item was shipped, the item was defective upon arrival).
     • We recommend using a trackable shipping service to ensure that your return is received.
2. Refunds
   • 2.1. Refund Process
     • Once your return is received and inspected, we will send you an email to notify you about the approval or rejection of your refund.
     • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
     • Refunds for credit card payments may take up to 10 business days to appear on your statement, depending on your financial institution. PayPal refunds are typically processed more quickly.
     • Shipping fees are nonrefundable, unless the return is due to our error (e.g., incorrect item shipped).
   • 2.2. Partial Refunds

Partial refunds will be issued only in the event of defectiveness of the item. The item will be review and the refund will be issued in 1-2 business days.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange the same item, contact us at info@RadianceBonanza.site

• Contact our customer service team at info@RadianceBonanza.site to request a Return Authorization.
• The message must include your order number, the specific item(s) to exchange, and the reason for the return.
• We will send an email with additional instructions on how to proceed with the exchange and whether you need to return the item(s). We recommend using a trackable shipping service to ensure that your return is received.

4. Cancellations

Orders can be cancelled for a full refund before they are shipped. Please contact us immediately if you wish to cancel your order. Once the order has been dispatched, it cannot be cancelled, but it may be eligible for a return under this policy.

To exercise these rights, please contact us at info@RadianceBonanza.site

If you have any questions or concerns about this Returns and Refunds Policy, please contact us:

• Phone: +44 078 1770 8246
• Email: [email protected]
• Address: 48 Park End St BROMPTON ON SWALE DL10 6NL
• Website: https://RadianceBonanza.site/

We are committed to ensuring a positive shopping experience. Thank you for choosing Radiance Bonanza Skincare!